Are you a Claims Handler?

Are you an Underwriter?

Are you a Manager of the above?

We very much hope that you have read our previous posts, which gives evidence to the fact, that we have quite an understanding of the repair, refit and building of a boat. We also intended our posts to demonstrate that we have a deep understanding of the claims process.

Are you a Claims Handler?

We would love the opportunity to sit down and talk to you, and discuss your requirements. I, Jim Vintner, have worked in many areas of the marine industry from a Captain and Engineer of Superyachts, to an Operations Manager of a prolific repair facility with the past four years as the Principal Surveyor and Director of Yachtnet Ltd TA as www.yachtwork.co.uk. We have developed an excellent relationship with our clients and established a UK wide network of Surveyors, currently expanding into Europe, USA and Australasia, saving you time and travel costs, whilst continuing to give good concise reporting, with information backed up by the industry knowledge as mentioned earlier. Many Clients have reported an improved claims ratio, many have reported greater customer satisfaction and client retention. With all of the above points, and the fact that there is no cost in making contact, we will come to you for a meeting, why not make contact? After all, it is part of your role to make sure you are giving the best service on behalf of your underwriters.

Are you an Underwriter?

If you are, and have read the above, we very much hope that you may insist on a meeting of minds with the Claims Team, and will find the next part of interest: –

We have developed a system for Conditional Yacht Surveys, that will result in you having a numerical understanding of the risk you are exposed to. Current Surveys tend to be over-worded documents that tell you the weather on the day of the inspection, the designer of the yacht and who built it rather than the Risk you are exposing yourselves to, which is what we believe you require?

Maybe we should talk?

Are you a manager of the above?

I am hoping that the above gets to you, I feel we need not say too much.

Claims ratio down

Client retention up

Risk understood

If you feel the above to be relevant, please forward to anyone you feel may benefit, we are trying to expand our business by offering a service that adds value.

Jim Vintner                            support@yachtwork.co.uk                     07712713740

Causation, repair requirements, costings, project management.

So, you have been unfortunate enough to have an incident, be it your fault, the fault of another or extreme weather. Your next move is the most important, let your insurers know as soon as you can, they are  more qualified to deal with what is to happen next.

The Cause

The cause, although important, is not as important as you and your crew’s safety. The safety of the vessel following an incident, is also important to mitigate any further loss. The cause needs to be understood, and the insurers and their panel of surveyors, will clarify this.

People: Make the people safe and secure immediately.” Oh, well John would have been fine, but we spent so long cleaning up the boat, following the incident, by the time we got him to hospital, his internal bleeding had caused……”.

Repair Requirements

The repair requirements are always going to be varied, this will obviously be dependent upon the incident. As the owner, first aid of the vessel by qualified persons is imperative to mitigate increased repair costs. If you are the owner, act in a prudently uninsured manner.

Do not start the actual repair process, until all costings are understood and agreed with your insurers.

The yard, who you have used for years, may not be the most qualified, or the most competitive for the requirements.

Costings

Again, your insurers will have vast experience in appraising this aspect or they may instruct one of their surveyors to carry out this part on their behalf.

Insurers, make sure the surveyor you appoint is qualified to carry out the appraisal.

Project management

The insurers will generally not cover the cost of a project manager for the repair procedure, they use yards that have vast experience and do not require this, on most occasions. If you, as the owner, feel this to be a requirement, please talk with your insurers at your earliest convenience, rather than presenting them with an invoice for project management upon completion. You may be disappointed with the answer you may well receive.

• Safety of you, your crew, your family.
• Safety of the vessel.
• Clearly laid out estimates for repair.
• Clarification with your insurers.
• No hidden surprises.